Horrible service from FNB

<p>On the 25th of November I paid my credit card and phoned FNB asked them to decrease my credit card limit with R4000.00. The lady told me it will take up to 48 hrs. I phoned again on the 29 November to confirm. And on the 1 December it was still not done !! The 1 December noon it was done for the first time. On Friday the 9th of December we went out for dinner and my card declined 3 x in a row. Embarresed in front of a table with 10 people!!!! I did go and check on my online banking my bank account balance was ZERO!! ??? I went to Kolonade branch on Saturday afternoon the 10th of December at 13:00, to fined out what is going on . Where's my money! The bank manager helped me and she phoned customer services confirming that they did decrease my credit card limit twice.. Can you believe it? What if I was on my way with holiday, or in a crisis or emergency?!! I never requested FNB to decrease my limit twice in one month!!!! FNB I am very dissapointed in your service , it's disgusting!!</p>