Horrible service from central city branch

The service I got yesterday at the central city branch was so horrible, even from the managers, staff is extremely relaxed, the bank was so full but the staff was still very nonchalant and moving slowly, they couldn't give me accurate information, I was only there to open an account to access my moneygram but I was turned away, I was in the Pretoria north branch for 20 minutes tops, the consultants name is Tebego Chele, she was still assisting me even after 12