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KM
Kedibone M

1 reviews | Active since Jun 2014

03 Jul 2023, 17:15

Horrible service from Cecil 👎👎👎👎👎👎

I received a call from one of your agents, Cecil or something I'm guessing from your collections division. Your agent was not professional at all from the introduction. Your agent began by greeting me in vernec, I don't understand stand why, 2nd I kept asking your agent how my account could be in arrears if I was Never able to access it, he chuckled and said "I keep repeating the same thing". I call him out for that condescending tone. I ask him again why is my acc in arrears if I was Never able to access it, he says he doesn't know. He asks whn am I gonna pay I tell him when I get an explanation as to how, he mentions things like I'll still receive these calls and dropped the phone. Please FNB is a big brand and I don't want to think your people don't go through proper training.. Product and soft skills. An agent who is willing to assist would have said I don't know but let me find out because I was raising a query that needed attention and all he was about was collecting my cents...

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KM
Kedibone M's update07 Aug 2023, 20:30
Reviewer Update
OK so your advisor called me on the 4th of July. Said her name is laurelene. I explained an she advised me to pay the outstanding fees an email her once done to get this closed. I emailed her around the 25th an guess what I got no reply. I went to the branch on the 29th July. Explained to the consultant there and she told me she was unable to close the account on her side that it need to be done by the loans department. 01st of August I asked for feedback from the laurelene character and she blatantly denied me and asked me to go to the branch or send and email to complaints address. I sent a Complaint on the app and got Reference ***. On the 1st I got a call yet again and the consultant said to me, she could see my account was in arrears with R27 and she will send an email to the loans department to have my account canceled. I got no feedback.. Me again on the on the 07th I sent another complain since I did not get feedback previously, I received the Complaint Reference ***F. Now your well trained and we'll informed advisor who did not go through my complain history tells me my account is in arrears and I'll have to pay R119 to have the canceled. A whole month to have this canceled.. A full month.. Because it's fun to see me pay these R119 every month for an account I am unable to use. Please sort your things out please... I'm not your puppet... I'm a minimum wage employee who cannot afford what you are doing. You prolonging the cancellation of my account for a drop in a pond. R119 for me is the difference between an empty stomach and rice.