Horrible Service from Call center Consultants

I honestly had the worst nightmare of my life dealing with FNB call center,it is almost as if non of them knows what they are doing,they all are lazy and do not go all out to assist their clients, I logged a ***** dispute with their ***** Department ref:rk ********** 4020 they told that they will get back to me within 5/7 working,even to date i have not got any feedback,i even had to do my oen investigation to get the refund for the ********** purchase on my account,Now i have to deal with activating my new card ,couldnt do it at the ATM, now no one can even help reset my online banking Password,it is month end now i have to pay my bills, I can not do that because FNB consults are just Lazyyyyyyyy. Ya'll inconveniencing me ,I am being treated unfairly as a client. Further more,i am going to report to the ombudsmen.