Horrible Service-Forex

Forex payment made on 25/09/2024 after holding the line for 20 minutes on 27/09/2024 to speak to a forex agent (Clint) he informed the payment is with back office and he would follow up and revert back to me. 30/09/2024 email received from Sibu shabalala after I logged a complaint on FNB website and response is that payment is with EXCON for vetting and I must email required docs to Vinit Deshmukh, no email was ever sent by Vinit to me requesting supporting documents, now it has has become my job to email Vinit asking which documents are required. Horrible service as my shipment is urgent and client might miss booked vessel.