Horrible service FNB Hartswater

Im so disappointed and frustrated by the manner in which i was treated at FNB Hartswater. I went to deposit money outside the ATM on Wednesday round 17:00 when the ATM shout down, there was staff inside the bank at the moment and asked for assistance, they told me they got the money i was depositing and i should come back in the morning. On Thursday morning i went back to the bank and they promised me they will transfer the money to the account holder and they should receive it by afternoon. why should the money be received by afternoon if its the same bank the money is going to. Its Friday morning still the recipient has not received the money, i went to the bank this morning and they keep telling me the money will be received. the recipient expected this money on Wednesday for an emergency something FNB does not care about.