Horrible service FNB

My fixed deposit was maturing and I needed assistance with how to manage it going forward. I received an email in this regards from FNB but it did not give me the option to add to it. I went into the FNB branch in Mossel Bay, only to be told that I must do this via my app. No guidance was offered to show me how to navigate the app. There was no sense of the person even being remotely interested in helping. I left the branch with a very disappointed feeling. After banking with them for more that 30 years to receive service of this kind was astounding. I tried the app,it did not work. The call center and the series of options was a nightmare but thankfully there was light at the end of the tunnel. A kind gentleman named Rodney was able to assist me and finally perform the task on my behalf as the option to add was not available to me. FNB training your consultants is a must at interpersonal skills,communication skills,mutual respect and dignity. Teach them to know their products. Teach them to learn to speak English properly especially at branch level and client facing.