Horrible service fnb

My account was closed due to dormancy and was not notified. I went to the branch to reopen the account as I was expecting some funds and the consultant confirmed that the account is opened and all is in order now. The payment was made but was still not reflecting in my account. I called in to enquire regqrding the funds i was waiting for and i qas advises nothong has been deposited in my accoubt. I called in again to enquire on the payment im still waiting for to reflect only to find out that my account was closed again. This is an inconvenience because I'm taking time out to visit the branch to enquire on funds that were transferred but my account has been closed and no one seems to know where my funds are. This is really frustrating!!!