Horrible service FNB

I increased my credit limit fnb called me and confirmed this on the 16th April. Today I receive sms giving me my old limit with a number to call which after holding on for 10mins they gave me a different no now holding on for 20mins and the consultant tells me they checking I can hear them talk in the background and the phone is put down on my ear.terrible service .I have changed my bank 3 months ago and the process has been anything but hassle free if the manager Shane Govender is not available I get no assistance from anything this bank uses to sell the premier account on.no service from the online bankers especially if you no 177 on the queue ...makes me regret the move I will.probably go back to my previous bank soon enough.