SK
SHENAAZ K

1 reviews | Active since Apr 2011

08 Mar 2017, 16:43

HORRIBLE SERVICE FIRST NATIONAL BANK CARD DIVISION

<p>IT IS WITH ABSOLUTE DISTATSTE THAT FIRST CARD DIVISION HAS GIVEN US SUCH HORRID TREATMENT.</p> <p>WE HAVE CALLED THEM NUMEROUSLY AND THEY JUST GIVE US THE RUN AROUND.</p> <p>WHY DO THEY ADVERTISE ON TV AND RADIO AND BILL BOARDS WHEN THEY CANNOT AFFORD SERVICE.</p> <p>I AM HOPING THAT THEY SEE THIS BAD REPORT AND I HOPE THE ENTIRE WORLD SEES IT AND DOES AGREE WITH ME BECAUSE FIRST NATIONAL BANK IS DEFINITELY NOT THE BEST AND NOT FIRST.</p> <p>TO DATE THEY HAVE NOT CONTACTED US AND JUST BEING NASTY ALL THE TIME.</p> <p>TO GET THROUGH TO THEM ON THE TELEPHONE IS A HUGE NIGHTMARE.</p> <p>GONE ARE THE DAYS OF GOOD SERVICE FROM THIS BANK.DISGUSTING</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2017, 10:03
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)