Horrible service!!!

I am appalled at the service I have received from the claims department at FNB, I submitted a Health Cash Plan claim over the weekend and the APP advised me of a 48 hour turn around time, when I called in on Monday I was advised that the documents are being attached to the claim and on Tuesday the guy advised me of the same (attaching documents) on the App it says the assessment has been completed, but lo and behold on the call centre system the claim is still under assessment and pending. The lady called Lerato even had the guts to tell me that I should not submit claims on the app as it is incorrect, yet the app is the first and only thing that is being drilled into us as customer’s.