Horrible service

I have a home loan from FNB and recently received the most horrible service trying to withdraw funds from home loan, which they CLAIM you will be assistance in 24hr. I sent in my application 3 weeks ago which at first I filled the wrong form, they went to the trouble of sending me the "correct" form I should use. A week later when I called to check on the progress of my application all of a sudden I have filled a wrong form, which was sent by them by the way. I filled another form again and this was on the 26th of Jan 2022. Today I called to enquire on the progress of my application, the call centre Agent assigned to my case is no where to be found and the once who are there simple asked me to hold then eventually they would hung up. The last one I spoke to tell me I am Married and my form says I am not then ofcoz hung up on me again, ofcoz it would say that because I actually did get married waiting for FNB to process my application so in not so many words Home affairs is much more efficient than FNB. FNB is not the only bank that provides home loan's and yet they actually act like it is.

M very disappointed.