Horrible Service

FNB business has the worst service of any in the country> To begin with, my business partner and I went to a branch, docs in hand and 2 hours later had received no help. Countless tickets after ours were called. Eventually we asked and were told there was only one consultant.

We deceded to leave and do it online. FNB did not contact us. It is only when my partner went on secure chat that we were suddenly called. This was the 10th. The account was opened and we received our account confirmation that we then furnished to the relevant people including oversight & regulatory bodies in the industry we have just entered.

We were told that a compliance department would get in touch for documents. By the iddle of the next day they had not and again we had to initiate contact. When they eventually made contact, we furnished them with all our documents, signed all their mandates and even provided additional documents to avoid being asked for them down the line.

Still there was no movement. We finally had to again call and this is when we we're asked for the same CIPC documents we had made clear were given to them already. We resent the documents anyway and again, nothing happened. The account simply sat on hold.s. Yesterday (17 March 2026, I called again and mind you not only did we have to that to be called on the 10th but it had been 7 days at this point) nothing had been done on the account still. The agent, said she would escalate it and mark it urgent. Knowing the little action that I know, I expected that, that would make a difference. But, no, when I went to the branch today, nothing had been done and it was only after a 20 minute call that it was sent to a "quality assurer."

I have an active profile with FNB and so does my partner. CIPC is ridiculously easy to verify. There's no excuse for this kind of incompetence or disregard for your clients. Take your pick.

I am grateful to Tintswalo at the Ferndale on Republic branch for her excellent service, wonderful demeanour and the lengths she went to try and resolve this only to be answered with a stinking attitude by your own call center. This kind of service and the attitudes of your call centers only puts good people like her in the firing line and makes her job more difficult.

Get your act together!!!