Horrible service continues - bank has no intention of providing adequate service to their clients

So FNB has just lost another customer After my complaint and sending documents as per their instruction. All i got was a call from complaints(Bongani Masina) since Saturday advising my query will be looked at all in an attempt to close my hello peter complaint. Very bad service in my opinion - Definitely will be making my way to close my account and make sure FNB never sees a cent from me again - they can kiss my 100s of rands im fees goodbye and i will be cancelling my sim i have with them too and rather move over to standard bank where i dont need to hound people to get service and feedback im paying big money for....