Horrible service!

I am incredibly frustrated with FNB South Africa. I am a non-resident account holder and trying to get through to anyone on phone lines or on the chat has been impossible since July. I have been locked out of my internet banking and cannot get help to resolve this. I do not hold a South Africa ID so I can never get past the point of inputting my ID number on the automated call centre service - it will not accept my passport number as an ID. In addition to this, my credit cards and cheque cards expired in June. Despite several emails and social media follow-ups, my new cards have not been sent to me. All I've received since August is one email saying my cards have been ordered and will be couriered to me. All my emails subsequent to that go unanswered. So without access to my internet banking and without active bank cards, I basically cannot use my account to my funds. To say I am frustrated is an understatement. FNB has really disappointed me. I am now in dire need of funds but cannot transfer my own money die to the poor service from FNB. I'm at the point where I just want to close my bank account....if only someone would actually respond to my queries to do this! Very poor customer service; I would not recommend opening a non-resident bank account where you are unable to go into a branch when you have issues.