Horrible service

I am so disappointed in First National Bank South africa.

I have my mom as my power of attorney for so many years.I am overseas with a credit card that's been blocked by the bank...not me.When I asked my mom to go to the bank and unblock it they told her that I need to call and explain why its been blocked.

Number one they blocked it when I was using it overseas. I am overseas more than I am in SA any given year. I was in isolation in a hotel due to covid and had to order food and necessities online.

Why is my mom not allowed to unblock the card when I didn't request fir it to be blocked. This happend back in January.It's April now and I am still fighting this. Pathetic services. Fast to have their workers ***** clients money but slow to assist clients when the need arises