LR
Lehlohonolo R
1 reviews | Active since Apr 2020
25 Apr 2020, 13:41
horrible service
My FNB premier credit card has a limit of R41 000 and after they deducted my March debit order amount i then deposited funds close to R15000 and had available of R18000. then i realized that my overall limit was now increased to R71000 of which i did not request or do a limit increase and when i check my statement i see that on the 26th March there was an amount of R37 000 that was deposited into my budget facility which is strange as it cant be and i then didn't use that money and being loyal then on the 24th April i try to make a transfer of R15000 i then realize that i have R8200 available and no longer R18 000. when i call the call centre is unprofessional they don't know what the issue some say that should not have happened, some say there an limit increase some say yes there was a mistake and am told that they cant re-instate my balance to be what is what before they had put that accidental cover amount and have spend R500 on airtime and no one was able to help me they busy telling that the department that deals with that is not working on weekends they can only look at it Tuesday the 28th April. how embarrassing is that where i am impacted now as customer i cant buy my stock i lost a sale of R70 000 due to this level of nonsense service. and am told there are no notes on the system of why my limit was decrease how is that possible coming from a bank. how do we trust that our money is secured. i want this sorted out by the 27th April 2020 where my overall limit will be R41000 with my available balance on my straight facility as R18000.
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Replies (3)LR
Lehlohonolo R's updateReviewer Update
28 Apr 2020, 12:27good day.
I still called FNB this morning the 28th April since 8am and have spoken to 6 people already and no one has been able to assist me in making sure that my limit is fixed and that they explain to me why the death/disability cover was put on my budget facility that made my limit to be R71000 and i have been on hold for over 2 hours using y airtime. i have spent over R1000 on airtime since last week Friday and no help has been offered to me. what is this called? is this how we are being treated as customers? i have also logged a complaint with the ombudsman as i cannot take this level of disrespect you are giving me as your loyal customer. this is not acceptable and i need my limit fixed ASAP as i am compromised and lost business of over R70 000 due to use taking money. you are really an embarrassment i tell you. fix this
I still called FNB this morning the 28th April since 8am and have spoken to 6 people already and no one has been able to assist me in making sure that my limit is fixed and that they explain to me why the death/disability cover was put on my budget facility that made my limit to be R71000 and i have been on hold for over 2 hours using y airtime. i have spent over R1000 on airtime since last week Friday and no help has been offered to me. what is this called? is this how we are being treated as customers? i have also logged a complaint with the ombudsman as i cannot take this level of disrespect you are giving me as your loyal customer. this is not acceptable and i need my limit fixed ASAP as i am compromised and lost business of over R70 000 due to use taking money. you are really an embarrassment i tell you. fix this
LR
Lehlohonolo R's update28 Apr 2020, 12:27
Reviewer Update
good day.
I still called FNB this morning the 28th April since 8am and have spoken to 6 people already and no one has been able to assist me in making sure that my limit is fixed and that they explain to me why the death/disability cover was put on my budget facility that made my limit to be R71000 and i have been on hold for over 2 hours using y airtime. i have spent over R1000 on airtime since last week Friday and no help has been offered to me. what is this called? is this how we are being treated as customers? i have also logged a complaint with the ombudsman as i cannot take this level of disrespect you are giving me as your loyal customer. this is not acceptable and i need my limit fixed ASAP as i am compromised and lost business of over R70 000 due to use taking money. you are really an embarrassment i tell you. fix this
I still called FNB this morning the 28th April since 8am and have spoken to 6 people already and no one has been able to assist me in making sure that my limit is fixed and that they explain to me why the death/disability cover was put on my budget facility that made my limit to be R71000 and i have been on hold for over 2 hours using y airtime. i have spent over R1000 on airtime since last week Friday and no help has been offered to me. what is this called? is this how we are being treated as customers? i have also logged a complaint with the ombudsman as i cannot take this level of disrespect you are giving me as your loyal customer. this is not acceptable and i need my limit fixed ASAP as i am compromised and lost business of over R70 000 due to use taking money. you are really an embarrassment i tell you. fix this
LR
Lehlohonolo R's updateReviewer Update
01 May 2020, 14:08Good day.
to this date which is now a week FNB has not fixed/solved my credit card limit issue and the last time they called me was Wednesday to say the matter is high priority and that they will come back to me with positive feedback and that i will be sorted out but then in Thursday the 30th i did not receive any feedback and i had to again use my airtime to call just to find out and i was told that the matter shows as "in progress" and i then asked that the consultant sends an e-mail to the complaints department since i do not have their direct e-mail so they can call me back the reason is that i knew that Friday the 1st is a holiday and that i cannot be going through the same stress and bad experience like last week as they left me the whole long weekend with stress and uncer*****y and even now it is the same thing that i am experiencing where FNB went to a long weekend without making sure that my issue is resolved and now again i am compromised and lost deals again as i cannot stock and what is ridiculous is that no one is bale to tell me what the issue was from their side for a week now. what kind of issue is this that it takes a week and still no answer. i want my money back, i want all fees to be reversed back to me, i want my limit to be as it was, i want my money used to reach to them as i then made it my job to make sure all is sorted whereas it should be the other war around. i will not stop or rest till i am sorted out due to the fact that you cant answer me, you cant tell me what is wrong, you cant accept the error you made and you then went and reduced my limit without my knowledge after i saw your mistake of transferring money into my credit card budget facility and i did no use it but then when you rectify your mistakes i am being compromised.
No one is taking responsibility of getting back to me daily or even hourly if possible but no i am the one calling using my money and they took my money without even having to care as to what the impact is by taking that money that was available to me that i made cash deposits on. this is ***** and being de*****ed by a bank and a huge bank like this is really embarrassing.
Customers should be put at the center of everything that the bank does but in this point that is not the case and i need this fixed. i have also started to register for twitter so that i can also put it there as well since i am not being valued and respected. i am doing the work of making sure that they sort me out whereas FNB is the one that is supposed to be doing what i am doing and my money keeps going while i fight to have my money back like what is this nonsense.
to this date which is now a week FNB has not fixed/solved my credit card limit issue and the last time they called me was Wednesday to say the matter is high priority and that they will come back to me with positive feedback and that i will be sorted out but then in Thursday the 30th i did not receive any feedback and i had to again use my airtime to call just to find out and i was told that the matter shows as "in progress" and i then asked that the consultant sends an e-mail to the complaints department since i do not have their direct e-mail so they can call me back the reason is that i knew that Friday the 1st is a holiday and that i cannot be going through the same stress and bad experience like last week as they left me the whole long weekend with stress and uncer*****y and even now it is the same thing that i am experiencing where FNB went to a long weekend without making sure that my issue is resolved and now again i am compromised and lost deals again as i cannot stock and what is ridiculous is that no one is bale to tell me what the issue was from their side for a week now. what kind of issue is this that it takes a week and still no answer. i want my money back, i want all fees to be reversed back to me, i want my limit to be as it was, i want my money used to reach to them as i then made it my job to make sure all is sorted whereas it should be the other war around. i will not stop or rest till i am sorted out due to the fact that you cant answer me, you cant tell me what is wrong, you cant accept the error you made and you then went and reduced my limit without my knowledge after i saw your mistake of transferring money into my credit card budget facility and i did no use it but then when you rectify your mistakes i am being compromised.
No one is taking responsibility of getting back to me daily or even hourly if possible but no i am the one calling using my money and they took my money without even having to care as to what the impact is by taking that money that was available to me that i made cash deposits on. this is ***** and being de*****ed by a bank and a huge bank like this is really embarrassing.
Customers should be put at the center of everything that the bank does but in this point that is not the case and i need this fixed. i have also started to register for twitter so that i can also put it there as well since i am not being valued and respected. i am doing the work of making sure that they sort me out whereas FNB is the one that is supposed to be doing what i am doing and my money keeps going while i fight to have my money back like what is this nonsense.
LR
Lehlohonolo R's update01 May 2020, 14:08
Reviewer Update
Good day.
to this date which is now a week FNB has not fixed/solved my credit card limit issue and the last time they called me was Wednesday to say the matter is high priority and that they will come back to me with positive feedback and that i will be sorted out but then in Thursday the 30th i did not receive any feedback and i had to again use my airtime to call just to find out and i was told that the matter shows as "in progress" and i then asked that the consultant sends an e-mail to the complaints department since i do not have their direct e-mail so they can call me back the reason is that i knew that Friday the 1st is a holiday and that i cannot be going through the same stress and bad experience like last week as they left me the whole long weekend with stress and uncer*****y and even now it is the same thing that i am experiencing where FNB went to a long weekend without making sure that my issue is resolved and now again i am compromised and lost deals again as i cannot stock and what is ridiculous is that no one is bale to tell me what the issue was from their side for a week now. what kind of issue is this that it takes a week and still no answer. i want my money back, i want all fees to be reversed back to me, i want my limit to be as it was, i want my money used to reach to them as i then made it my job to make sure all is sorted whereas it should be the other war around. i will not stop or rest till i am sorted out due to the fact that you cant answer me, you cant tell me what is wrong, you cant accept the error you made and you then went and reduced my limit without my knowledge after i saw your mistake of transferring money into my credit card budget facility and i did no use it but then when you rectify your mistakes i am being compromised.
No one is taking responsibility of getting back to me daily or even hourly if possible but no i am the one calling using my money and they took my money without even having to care as to what the impact is by taking that money that was available to me that i made cash deposits on. this is ***** and being de*****ed by a bank and a huge bank like this is really embarrassing.
Customers should be put at the center of everything that the bank does but in this point that is not the case and i need this fixed. i have also started to register for twitter so that i can also put it there as well since i am not being valued and respected. i am doing the work of making sure that they sort me out whereas FNB is the one that is supposed to be doing what i am doing and my money keeps going while i fight to have my money back like what is this nonsense.
to this date which is now a week FNB has not fixed/solved my credit card limit issue and the last time they called me was Wednesday to say the matter is high priority and that they will come back to me with positive feedback and that i will be sorted out but then in Thursday the 30th i did not receive any feedback and i had to again use my airtime to call just to find out and i was told that the matter shows as "in progress" and i then asked that the consultant sends an e-mail to the complaints department since i do not have their direct e-mail so they can call me back the reason is that i knew that Friday the 1st is a holiday and that i cannot be going through the same stress and bad experience like last week as they left me the whole long weekend with stress and uncer*****y and even now it is the same thing that i am experiencing where FNB went to a long weekend without making sure that my issue is resolved and now again i am compromised and lost deals again as i cannot stock and what is ridiculous is that no one is bale to tell me what the issue was from their side for a week now. what kind of issue is this that it takes a week and still no answer. i want my money back, i want all fees to be reversed back to me, i want my limit to be as it was, i want my money used to reach to them as i then made it my job to make sure all is sorted whereas it should be the other war around. i will not stop or rest till i am sorted out due to the fact that you cant answer me, you cant tell me what is wrong, you cant accept the error you made and you then went and reduced my limit without my knowledge after i saw your mistake of transferring money into my credit card budget facility and i did no use it but then when you rectify your mistakes i am being compromised.
No one is taking responsibility of getting back to me daily or even hourly if possible but no i am the one calling using my money and they took my money without even having to care as to what the impact is by taking that money that was available to me that i made cash deposits on. this is ***** and being de*****ed by a bank and a huge bank like this is really embarrassing.
Customers should be put at the center of everything that the bank does but in this point that is not the case and i need this fixed. i have also started to register for twitter so that i can also put it there as well since i am not being valued and respected. i am doing the work of making sure that they sort me out whereas FNB is the one that is supposed to be doing what i am doing and my money keeps going while i fight to have my money back like what is this nonsense.
LR
Lehlohonolo R's updateReviewer Update
05 May 2020, 11:14good day
My issue is still not resolved with FNB and i am now the one chasing them as a customer i am being told that the matter is still under investigation while i am compromised i cannot continue doing business of buying and selling masks i have lost thousands of rands over R100 000 now of deals as i cannot stock due to the money that FNB took without my knowledge. Can i please be treated as a valued customer and be put at the centre of everything that FNB does as to this point i feel that i am just useless to them i mean nothing in a sense that how i am affected it does not matter and what matters is them and the customer plays no role in this. i am really angry and dissapointed and need my credit card limit re-instated. i have never thought that i would lose money like this from a Bank.
My issue is still not resolved with FNB and i am now the one chasing them as a customer i am being told that the matter is still under investigation while i am compromised i cannot continue doing business of buying and selling masks i have lost thousands of rands over R100 000 now of deals as i cannot stock due to the money that FNB took without my knowledge. Can i please be treated as a valued customer and be put at the centre of everything that FNB does as to this point i feel that i am just useless to them i mean nothing in a sense that how i am affected it does not matter and what matters is them and the customer plays no role in this. i am really angry and dissapointed and need my credit card limit re-instated. i have never thought that i would lose money like this from a Bank.
LR
Lehlohonolo R's update05 May 2020, 11:14
Reviewer Update
good day
My issue is still not resolved with FNB and i am now the one chasing them as a customer i am being told that the matter is still under investigation while i am compromised i cannot continue doing business of buying and selling masks i have lost thousands of rands over R100 000 now of deals as i cannot stock due to the money that FNB took without my knowledge. Can i please be treated as a valued customer and be put at the centre of everything that FNB does as to this point i feel that i am just useless to them i mean nothing in a sense that how i am affected it does not matter and what matters is them and the customer plays no role in this. i am really angry and dissapointed and need my credit card limit re-instated. i have never thought that i would lose money like this from a Bank.
My issue is still not resolved with FNB and i am now the one chasing them as a customer i am being told that the matter is still under investigation while i am compromised i cannot continue doing business of buying and selling masks i have lost thousands of rands over R100 000 now of deals as i cannot stock due to the money that FNB took without my knowledge. Can i please be treated as a valued customer and be put at the centre of everything that FNB does as to this point i feel that i am just useless to them i mean nothing in a sense that how i am affected it does not matter and what matters is them and the customer plays no role in this. i am really angry and dissapointed and need my credit card limit re-instated. i have never thought that i would lose money like this from a Bank.