Horrible service

I ordered a card replacement for my daughter, and opted for a free delivery, somehow R180 was deducted for fees. When the card arrived i activated it on the app, next thing my daughter was calling me at school saying her card was not working. I later went to ATM to activate it there, it rejected, i contacted the fnb secure chart and was told “we don't know whats wrong with the card, go to your nearest branch”. As if that was not enough i found my account empty , i check transactions i find duplicate transactions and a message from fnb telling me i will get my money back they double charged me on my petrol transaction, mind you that was my last money, i had to live without for 2-3 days and very shocked by how to them is not a big deal if i wanted to use that money or not.