Horrible service by incompetant branch manager and teller

How can we not help you???

I have been experiencing some technical issues with my internet banking and so I went into the Eloff Street Branch this morning as instructed by one of their call centre agents. My issue is very simple. I simply do not want to receive OTPs on my banking app and would prefer to receive them by email or sms because I have some issues with my FNB App.

Firstly I was assisted by the branch manager who then ran away because I dont think she knew how to help me. She called one of the tellers to assist me who with a smile on her face told me that if my app doesn't work or if my phone gets ****** then tough luck because I wont be able to do internet banking because according to the way things are done at FNB, a person can receive OTPs via the APP. So that means if I cant afford to buy a smartphone where I can download the FNB App then Im *****ed because I wont be able to use my interent banking. It means that I should walk around with cash only because I cant transfer money, cant make payments, cant buy myself airtime with MY money and cant even save MY MONEY!!! It means that all the adverts that have been put up saying that 'banking made easier' is all BULL**** because this is not making my life easier, not if I have to go into the bank to do everything that needs to be done with MY money!!!

I left the branch this morning with my issue still not being sorted. What aggravates me even more is the fact that in the branch they have advertised that if your phone is ****** then call the call centre or visit your nearest branch so that you can receive your OTPs by text and email instead of by the app. Both Manager and Teller clearly didn't know what they were doing and so because of their incompetence I have to again take time off from work to sort this issue out at a different branch where hopefully I will find competent staff who will know and understand what I need. With the amount of money I pay on bank charges I expect to get efficient service at the branches when I go there for assistance. I dont need to be giving people training lessons on what they should know! I am really so angry and disappointed in the **** customer service I received this morning!