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Kholiwe N

1 reviews | Active since Jan 2019

11 May 2022, 09:05

Horrible Service by All Departments

I have a easy Zero account, amongst others, with FNB. On the 6th I couldn’t transact and I called the bank and I was notified that there was a block on the account and the reason was that I had exceeded my daily limit; which is a lie. Since Friday, no one has been able to get hold of Mehlale or whatever their name is, who put the block on the account. Clearly the person owns the bank and reports to nobody or else their supervisor or manager would have resolved the matter. I went to 2 different branches, with no success. Yesterday I was told to open another savings account where the money would be transferred to, but nothing has been done. This is the 6th day and I’m being given the run around by everyone I communicate with.

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Replies (1)
KN
Kholiwe N's update14 May 2022, 06:39
Reviewer Update
What pathetic service. The matter still has not been resolved. The account was closed over 48 hours ago, but the money still hasn’t been transferred. I’ve never had to beg for my money like I’m doing with FNB. Moreover, private bankers are difficult to get hold of which makes me wonder what I’m paying for. I urge that fnb transfers the money and close even my current account now. I’m done with this bank!