Horrible Service - Bank allowing *****

I am extremely dissatisfied with the service I have received from FNB regarding my attempt to close my account due to *****ulent activity. For over a month, I have been trying to close my account after noticing unauthorised transactions. I was repeatedly informed that my account must have a zero or positive balance before closure can be processed. On multiple occasions, I requested account closure when my balance was zero. However, because FNB states that the closure process takes seven working days, additional unauthorised debits are processed during that waiting period, which then places my account into a negative balance. This process is unreasonable and has caused me significant financial and emotional stress. FNB has failed to adequately protect my account from *****ulent transactions and has been unable to provide proof that I authorised these debit orders. I have only been told that a debit mandate exists, without any supporting documentation being shared with me. Today, I spoke to a consultant named Rethabile from the Premier Desk department, who advised that my account was already in arrears when I requested closure. This is incorrect and contradicts my records and previous interactions with the bank. I am frustrated that random companies are still able to debit my account, placing me under financial strain, while I am continuously prevented from closing my account. I have been a loyal FNB customer since 2016, which makes this experience even more disappointing. Due to the lack of assistance and resolution, I am now preparing to escalate this matter to the Ombudsman. I require urgent intervention to stop all unauthorised transactions, provide proof of any alleged debit mandates, and allow me to close my account without further financial prejudice.