Horrible Service

I am annoyed. I have been asking about this since March. FNB responsiveness is shameful. I sent the initial email request in March and have been trying to get this sorted since. I keep getting pushed from pillar to post.

Account was converted from Cheque overdraft account to a loan account.

However, I cannot see this account on my banking profile. All other accounts which have previously been converted appear on my banking profile. This makes it easier for me to monitor balances and pay towards these accounts where possible.

Why is it so difficult to get the account to appear on my banking profile?

This is absolutely ridiculous from FNB. I have been pushed from 1 agent to the next with absolutely no resolution to the issue.