DM
Dineo M
1 reviews | Active since Sept 2019
18 Sept 2019, 19:07
HORRIBLE SERVICE
The worst service I received from FNB regarding my credit card, after an un-detailed transaction that went out of my account i failed to receive explanation from FNB till to date, I visited a branch in Mall@reds and Mall Africa just to waste my time and to be told that I must phone credit card department, none the less that was done and I’m being told to email my query, also did that and to be rep**** with a statement that i can download on my own on the app when I requested a detailed statement. How is it possible that all 6 useless consultants fail to explain where my money went to!!!!!
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FNB (First National Bank)'s replyOfficial
19 Sept 2019, 10:34Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply19 Sept 2019, 10:34
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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