Horrible service

This is probably the worst experience I have had with FNB. Even going into the Claremont branch no one could assist me.

I requested a revised personal interest rate on my credit card which was awarded to me at the beginning of December. The lady told me I will be receiving an email which I have to approve in order to get my new interest rate, which is 2% less than my current one. Since then, I have not received any emails. Every time I call they tell me that I will receive a email or a call even though I receive nothing.

I then went to the branch where they could also not assist me and all they did is let me use their landline to phone the premier banking line where they once again told me I will be contacted.

It has been more than a month now and all I want to do is accept my new interest rate. Not sure why it is needed as no one will decline a drop in interest rate on their credit card. I have also try to tell the premier bankers that I want to approve the interest rate which they respond to with unfortunately they can't approve it due to it being a different department.

Seriously considering moving somewhere else.