Horrible service at FNB Silverton

I arrived at FNB silverton to reverse 2 transactions which I didn't authorize and which I don't even know where they came from. I arrived at 11:30 was told to sit on a couch while I wait for service. It is now 12:05 still my query has not been resolved. And 2 consultant went on lunch at the same time whilst we r waiting to be assisted. Service/sales 3 and 4. Just because FNB had a revamp they should not think we came to sit here to look at their swag looking bank whilst we r not being assisted. This has to be the worst I have been services. The consultants really don't care about servicing their customers. I don't even know if I will be assisted because I need to reverse a transaction but I am sitting by sales,???? \How can we help"FNB try taking pride and actually service ur customers and not model around the bank floor or running around malls. I didn't expect this from FNB... It s now 12:15 ...45 min later still waiting to be served. """