HORRIBLE SERVICE AT FNB DIEPSLOOT

So I went to fnb at diepsloot regarding my fnb business account that doesn't want take money when I deposit even when people are making payments in to the account to cut the story short so ddnt have my ID book with me but had my card and copy jn my phone and also the is fingerprint verification that fnb do but the lady with a rotten attitude by the name of Lebohang zengene told me that I should go back home get the ID to get assistance if thats the case what is the use of fingerprint verification if u can't assist me without ID yet j have fnb card with me and copy like please make sure u send her to customer service training we can't b dealing with such attitude wen we go to branch to get help now have to drive 20km to b assistance please make sure u send her to Trainjng she is full of herself