Horrible service @ FNB!

We a NPO and two of our signatories have been trying for over 2weeks to reset their passwords. They have tried online and have been to the branch where it was said that the branch doesn't deal with online business enterprises.

They tried to reset online and there a form that they had to fill. This was done but was not approved reason being that the form did not have a fnb logo. The second was declined because it was not clear, the third wad eas declined because it had no contact number. The form by the way doesn't have a space for the number. One signatory ended up being blocked and we have tried to add him on the account and the response is tjat we must go to the branch or talk to the relationship manager, who does not exist. We are involved with training and we were supposed to pay learners last week and we couldn't. Salaries were due to be paid today and they weren't. Month end payments cannot be processed. Thereis noone to escalaye this matter to. Very poor customer service, don't seem to care at all.