1 reviews | Active since Feb 2017
HORRIBLE SERVICE AS USUAL FROM FNB
Hi there
On the 2nd February I logged a complain at the Boulders Mall FNB regarding the unjust debit orders from my account and was I told that matter will be sorted in 40days. On the 20th March I went back to the branch to follow up on the query.I was told that the inquiry and documents were sent to the relevant department but nothing has been done even after 40 days.
Today it`s 24hrs since I had been to the branch and today still NOTHING ... no response from FNB. It bothers me because every time I have a problem with FNB I NEVER get assisted not a decency of a call or a message regarding the query. From last year May I`ve logged various claim to no avail.
FNB response will greatly appreciated.
HOW CAN WE HELP YOU ...
Thanks Mpho
Good day Mpho Mpete,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mpho Mpete,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)