Horrible service and unfair charges

I've had a horrible experience since last week. Recently there were transactions that went off for Google Avatar. FNB never sent me any to approve those transactions. On top of those transactions FNB billed me for unpaid items. I cannot transfer money for my debit orders. I spoke to about 4 agents that transfer me from one agent to another without consent. They were rude and not willing to transfer me to manager when I asked. It was Esmeralda or something like that. Aldrid and Bertha. This is query avoidance and intentionally getting rid of the customer. I've been with FNB for so many years but today was the worst, I was treated like I don't add value. Please reverse the charges and close my account. Teach your agents soft skills. They don't care about clients