Horrible service and still no results

<p>The last couple of weeks I had loads of trouble with FNB with regard to their loans department, where they just deducted my loan fees in the middle of December. They resolved that issue and I was promised that it will not happen again if money was paid into my account. That promise faded very fast as money was deposited into my account on 28th of December 2016 and they deducted the money once again. I phoned them yet again and was told it will be refunded into my account. On the 31st of December they deducted it yet again and so I went into a branch where we spoke to the loans department. They said it will be in my account this morning and I am still waiting for it. This service is truly and utterly unaccpetable. The best part of it all the call centre is not toll free you pay for the calls where they depleted my minutes on my contract s you hold on for minutes to hours on end. Why do we pay bank charges for services that we do not recieve. </p>