SM
Sediye M
1 reviews | Active since May 2018
25 Mar 2019, 09:54
HORRIBLE SERVICE AND LACK OF URGENCY IN ***** CASE FROM FNB
My card was ******, I then proceeded to block and open a new card immediately. But there have since been endless tollgate transactions on the old card. I CALLED THE SERVICE CENTER MULTIPLE TIMES to report this ***** and there have since not rep**** to me. everyday my money is getting deducted. They keep saying the investigators are working on it. THIS IS NOT THE SERVICE I AM EXPECTING FROM SOUTH AFRICAS LEADING BANK, THAT CHARGES US EXORBITANT FEES.
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FNB (First National Bank)'s replyOfficial
25 Mar 2019, 12:20Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply25 Mar 2019, 12:20
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)