Horrible service and downright lies

FNB Home loans phones me to inform me that my home loan was paid in full on the 1st of July 2015.<br> <br> I was informed that there was going to a new deduction on my account that was roughly three times the amount of my usual installment. When I queried the amount I was informed that FNB had taken out Building Insurance in my name and that they had deducted the amount one year in advance.<br> <br> After being referred to several individuals I finally reached Carla, who informed me that she was no longer working in the department and she again referred me to Natasha. I was then informed to sort out the problem with OutSurance directly. After even more struggles I reached Hanlie (Bond Dept - ***).<br> <br> I was told that I had to take insurance, which I then did. I was informed that they would pay back R3500 of the money deducted into my bond on the 8th. We have been waiting since then and we have received no feedback and still waiting for the money to be paid back. On the 10th I queried and could not reach Natasha ***), I left a message but received no response. I phoned again on the 13th and was informed that I would receive a response within an hour. Again I got no response.