Horrible service all round

FNB has once again reminded us of how difficult they make it to do business with them. We used to have an FNB business account but due to the fact that we didn't have an actual business banker, hectic fees and just basically not the best customer service we closed our account. I went into a branch yesterday to enquire about a preapproval on an investment home, and I was told to contact the call centre because the business banker only opens business accounts which makes no sense, is that the only service business need? A bank account? I spoke to the call centre today and was told well the best thing would be if you go on the app and see what your personal preapproval is we will only look at the business documents when you want to apply which makes no sense because the point is to see what the business can afford. so basically we will not be able to make an informed decision with FNB and if we choose to open an account and do the home loan application we won't know what the possible outcome might be. As a side note, the agents have a stinking attitude as well.

FNB definitely needs to review the options they give small business, we also bring in money and should be made to feel like our business is valued/.