FM
Froleen M

1 reviews | Active since Sept 2024

27 Sept 2024, 11:24

Horrible service

I am a small business owner. FNB has placed my account on hold _ blocked my account for alleged *****. FNB had not communicated with me as to which transaction they suspect *****. I received no communication at all from fnb. I had to phone to find why is my account blocked.

I have sent an email to communicate with me so that we can solve the issue urgently as I have suppliers and staff to pay today. But getting bo response.

I have sent an email to the below but just getting ignored ***; ***: ***: ***

I recently moved from Capitec to FNB thinking service will be better in fact the service is 1000 times worst.

Useless and pathetic. My kids won't have anything to eat be cause my money is frozen

Name: Froleen Marufu

ID Number: *** 182

Email: ***

Account Number: ***

0
Replies (4)
FM
Froleen M's update07 Oct 2024, 14:27
Reviewer Update
Sent all documentation through. Have received no updates, no feedback nothing. I need to know what's happening.

I have a a ref - FNB case ref:***

Responded for an update butno response
FM
Froleen M's update10 Oct 2024, 12:15
Reviewer Update
Since 27 Sep 2024 till today I have received no updates or feedback. Have sent numerous emails but I dont get a response.

Please cannyiu guys drop me an email to give me an update
FM
Froleen M's update14 Oct 2024, 12:34
Reviewer Update
Please can you assist. The team said my account is now active but I still get an error account frozen.

Please it is more then 2 weeks now
FM
Froleen M's update14 Oct 2024, 13:29
Reviewer Update
I received an email from *** - Sophy Mothiba
***
***** Analyst
Chief Risk Office,
FNB Commercial ***** Risk

Sophy has confirmed via email that my account is now active but I still get account Frozen error. I have responded to Sophy but getting no reply