Horrible Service

I got to say I am utterly disappointed with FNB service, I opened an account in February and the consultant said there wont be an fees for the first six months after which I was charged the fee. I asked him he reversed it with no further explanation. The following month I was charged again. It was the second month now still I had not received the bank card. On the second month he said he cant reverse the fee as the terms of the account were not met. The terms which were not communicated with me. I sent a request someone by the name of Selma firstly addressed me as a Mr Mphaphudi which was wrong confirmed that the fee will be reversed. I followed up again only for her to say something totally different. I dont even want this account any longer. because how does it take a whole 3 months to deliver a card and still expect me to transfer money to it