Horrible Service

I am shocked with the service i have been getting from FNB o wait i haven't been getting any service from them. So i closed my FNB account at the beginning of the month as funds was going off my account and they couldn't tell me what it was or if they can stop it. So i closed all my accounts i have with them. With closing the account I had to pay an amount for my debit orders that went off even thou i paid my debit orders myself because i knew i was closing the account. With was a fairly a big amount. I have been trying to get a statement out of them so that i can check where did the money go as my debit orders are saying that they never received the money from the bank.

Like i said i closed all my accounts with them but yet after getting a email from them saying my credit card is closed i received a statement of my credit card meaning my credit card was never closed even thou i got an email the statement now shows a balance that i need to pay. How is that even possible and try to speak to someone of FNB no one can help you or even just answer an email that you sent.