Horrible service

I have been trying for days to reverse a debit order. I am a private clients card holder, that is a lot of money for banking fees. On the app it is not allowed, you are told to "phone the number on the back of the card", when I do that you get an automated voice no option to even speak to a real person. It then tells you it is "currently unavailable", "a link has been sent to your app", and then round and around we go again.

I tried the chat on the app, I was number 272 in the queue, 2 days later I missed message by 4 min and was put back in the queue number 173, a day later I finally got a reply, on a Sunday no less. The representative could not help me and said someone would contact me, 3 days later, no one has phoned. I have a private banker, who has also now been MIA for 3 days and I can only contact her via e-mail.

All the bells and whistles of modern technology means nothing if it doesn't improve your service and actually hinders it, pathetic service guys, so disappointed