1 reviews | Active since Apr 2017

05 Jul 2017, 18:54

Horrible service

<p>I've been trying to reach the Debit Department for the entire day and the only results I got was two and a half hours on hold and R150 wasted airtime! As an FNB customer I was promised impeccable service and I am now rethinking my choice to join FNB.. I have added a screenshot of the first 56 minutes that I was on hold </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2017, 09:01
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***