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whitneyseb W
1 reviews | Active since Jun 2017
25 Oct 2019, 16:16
Horrible service
FNB's service has become so disgusting, I have had numerous issues in the past few month's regarding my own account. My Gran mother was a victim of ***** and has been struggling with FNB ***** since July 2019. Today I decided to take time and try help her WOW, the ***** option to follow up on case apparently puts you through to the consultants that log ***** cases and not those that investigate Laughable... Can your relationship managers or somebody contact us and assist us.
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Replies (2)wW
whitneyseb W's updateReviewer Update
25 Oct 2019, 16:55So I kept trying... still disgusted once again with the service I have received.
My Gran mother has been experiencing hell trying to get her issue resolved. She was a victim of a mugging around the 17th of November, and ********** have managed to transact on her since.
You ***** department is totally useless and I wanna lodge a formal complaint against Khotatso the only on in the department so she refused to give me her surname.
This girl transferred me to someone else in her department whom was more rude than her, he refused to do a warm transfer to ensure I through to the correct person, he then refused to escalate my call to your manager (apparently call centre agents work unsupervised at FNB) and finally he hung up on me.
I then spoke to a Jacque he was great to my shock he had the super power to do a warm transfer to someone who could help me with the credit card!
Guess what Khotatso was on the other line, guess she cant shove off her colleagues like she can paying customers right? Laughable.
I need someone to have a look at
2019’959267
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whitneyseb W's update25 Oct 2019, 16:55
Reviewer Update
So I kept trying... still disgusted once again with the service I have received.
My Gran mother has been experiencing hell trying to get her issue resolved. She was a victim of a mugging around the 17th of November, and ********** have managed to transact on her since.
You ***** department is totally useless and I wanna lodge a formal complaint against Khotatso the only on in the department so she refused to give me her surname.
This girl transferred me to someone else in her department whom was more rude than her, he refused to do a warm transfer to ensure I through to the correct person, he then refused to escalate my call to your manager (apparently call centre agents work unsupervised at FNB) and finally he hung up on me.
I then spoke to a Jacque he was great to my shock he had the super power to do a warm transfer to someone who could help me with the credit card!
Guess what Khotatso was on the other line, guess she cant shove off her colleagues like she can paying customers right? Laughable.
I need someone to have a look at
2019’959267
FNB (First National Bank)'s replyOfficial
26 Oct 2019, 08:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply26 Oct 2019, 08:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
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