Horrible service

After being told on 10 September that fees would be reversed within 5 to 24 business hours I heard nothing back from them them and the fees were not reversed. I have spend more than an hour today trying to get it resolved again and am simply being transferred from one department to another and despite what I was told previously they now insist that these fees should be charged. This after specifically asking them and being assured that it would not be the case. They also just decided to delete all my virtual credit cards without informing me, and refuse to provide any reason why this was done