sN
sivuyise N

1 reviews | Active since Mar 2015

25 May 2017, 11:18

Horrible Service

<p>My business partners and I have been trying to set up a business account through FNB and the feedback has been horrible. For example; you ask a specific question via email and you get sent the same "automated email" over and over again. The only time the FNB team responds is when you send a message to the "Complaints" unit. Alas, the least said the soonest mended!</p> <p> </p> <p>One must be asheamed of being a Firstrand shareholder. One can only wish that banks such as Capitec offer business accounts!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2017, 12:18
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)