1 reviews | Active since Apr 2017
Horrible Service
<p>My husband and I recently started our own business and decided to open a business account with FNB. One week later nothing has been done, everyday they keep on sending the same sms regarding documents that they still need, when we phone them to tell them that it was already sent. We get the response that they see it on their system"sorry for the misunderstanding" but yet the next day we get the same sms again. They have no idea what they are doing and because of their incompetence our business /business transactions are being held back. Clearly they have no interest in supporting new businesses/business owners.</p>
Good day Ms. oliviadup
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. oliviadup
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
My husband was called on Tuesday with another promise that we will receive the new account details before close of business. Low and behold, another empty promise. Based on the service we have received, we decided not to proceed with opening an account with FNB. My husband emailed Rahim twice and is yet to receive a reply.
My husband was called on Tuesday with another promise that we will receive the new account details before close of business. Low and behold, another empty promise. Based on the service we have received, we decided not to proceed with opening an account with FNB. My husband emailed Rahim twice and is yet to receive a reply.