Horrible service

What a horrible experience I got from FNB and when I tried reaching the customer support I did not get any help from Sophie and Esther all the did was to transfer me from one department to another after my funds got deducted twice for a failed transaction, when I requested for statement I was told to log a dispute which I did 2 weeks back and I have been waiting without any assistance at all and this is the second time this has happened and everytime I contact them I’m being tossed around like a headless chicken.