1 reviews | Active since Dec 2012
Horrible service
<p>On 20th Feb 2017 my wife wanted to draw money from Beaufort West FNB branch atm at around passed 5 the evening. She had a brand new issued card, that was recieved on the 4th Feb 2017, when she entered the card at the atm, the atm swollowed the card. Apon calling customer care they were clueless on what to do, and also could not assit her on receiving her card back or ordering a new card. With this she could not obtain her own money when needed, and caused her inconvenience at the leased!!!!</p> <p> </p> <p> </p> <p> </p>
Good day Mr. hiltonmarx
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. hiltonmarx
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***