horrible service

I registered an account online, I went to collect my card at the branch and I was sent from pillar to post because of proof of address. I went back today with all the required documents. The lady firstly complained about me being in the wrong queue, then she started asking about the money in my account, she wasnt willimg to assist at all, then she sent me to home affairs to have them verify my finger prints. Not sure for what. This could have been resolved by the bank manager, but her unwillingness to help resulted in all this mass! !!!