Horrible service

I m a South Afrca citizen banking with Fnb.i have a business account and a personal account with them. I heard people complain about how horrible the service is but never believed until recently. On the 10th of November they froze my account. I comp**** with their terms and conditions. I have been calling the bank since the 11th of November to date. I even went in to the branch and still cannot get helped. I called every day and transferred from one consultant to another. I work with people who have not been paid for over a month, not because there is no money but because they froze the accout for more than 13 days. They policies and procedures are not favorable to my business. My business is practically on a stand still. No body knows or cares about the inconvenience they are causing the employees and the running of my business. I have sent more than 15 emails no response. When ever the do they claim my forms are not clear. With no money no one can run a healthy business. I asked to cancel my account still they refuse. They are treating my account as if l stole money from FNB or ...I don't think even the people who owe them are treated like this. Nna... l think FNB should change their slogan from how can we help you to how can we destroy you. They are practically destroying my business, my relationship with my creditors and my employees. I m really tired of FNB..tired tired.. I am mad as hell