1 reviews | Active since Jul 2016

28 Nov 2016, 07:49

Horrible Service

<p>THIS IS NOW THE 12TH MONTH FIGHTING THE SAME OLD BATTLE AND NOW IVE REACHED MY LIMIT WITH FNB AND THEIR POOR SERVICE. I WOULD LIKE TO GET REFUNDED MY ACCOUNT FEE THAT I HAVE BEEN CHARGED AND NOT RECEIVED ANY BENEFIT FOR IT. THIS HAS GONE ON FOR FAR TOO LONG I HAVE JUST RECEIVED MY ELECTRONIC STATEMENTS AND YET AGAIN ADDRESS IS WRONG.</p> <p>YET AGAIN FNB HAS FAILED ME, THE STUPID ADDRESS HAS STILL NOT BEEN CHANGED AFTER A YEAR OF FIGHTING KICKING AND SCREAMING NOTHING IS YET TO BE DONE A STRING OF EMAILS STATING ITS BEEN CHANGED BUT NO ALL BUT LIES AFTER LIES!!!!!! IM SERIOUSLY GATVOL OF THE SERVICE IM NOT RECEIVING FROM FNB. I GET CHARGED R175 P/M ON TOP OF OTHER BOGUS CHARGES FOR WHAT??????? SERIOUSLY I NEED TO KNOW WHAT IM PAYING FOR IF NOT I WOULD LIKE TO GET REFUNDED AS I NEVER RECEIVED THE SERVICE THAT WAS PROMISED TO ME AS A PREIMER BANKING CLIENT, THIS FEELS LIKE I HAVE A POST OFFICE ACCOUNT!!!!!</p> <p>LUTHO JARA</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2016, 09:26
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)