HORRIBLE SERVICE!!

<p>I ordered a new credit card via online banking in September, as my credit card was expiring the 31st of October. I had not recieved the card by the beginning of November, and submitted two complaints within a space of 5 days. i have yet to recieve any feedback regarding those complaints. (although i recieved an email to say i would be recieving a call within 1 business day) I phoned FNB on Monday, where i was told they could see i had ordered the card online, but could not be contacted by the courier company, so she would order me another one - which i requested to be delivered to the Tygervalley branch. She said the courier company would be in contact. On Thursday (yesterday) i missed the call from the courier company as i was in a meeting. i recieved an sms asking that i phone the courier company. i phoned, and was told that she couldnt do anything, i would have to wait for them to phone me again? ! (shocking service from the courier company as well) I phoned FNB today, as i havent recieved another call from the courier company. i was told there was nothing they could do, I'll have to wait for a call from the courier company?!?! She couldnt give me a timeline of when this card would actually be delivered. this has literally taken 2 months and i am beyond fed up of FNB's poor service and the horrible service from their service providers!</p>