LB
Lawrence B

1 reviews | Active since Oct 2016

29 Oct 2016, 12:20

Horrible Service

<p>I was on the Customer Care line for over 20minutes listening to terrible repetitive music. I then proceeded to call Credit Card Support which just constantly looped me through the menu where i had to choose the same option and enter my ID number atleast 4 times.</p> <p> </p> <p>This service is apalling for a bank that recognizes itself as being a Premium Bank. My girlfreind called her Standard Bank Customer Support and was in touch with seomone in no less then 3minutes, it seems that is the direction i will be going.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Oct 2016, 12:53
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)