Horrible service

<p>FNB advertised a smartphone for gold account customers in the Sunday Times. I sent an email requesting the process of obtaining this offer on Sunday night. It's Wednesday, no response and I've called the customer care twice a day since Monday. Finally got through now only to be given another number. I am so fed up, I am chasing a phone that FNB is offering. I've been an FNB customer for 25 years now. This is the worst bank ever. My husband was a private wealth client and downgraded for better service and he, as well has to constantly chase his private banker and is being charged unexplained fees. He's now looking at other banks. When will FNB wake up? </p>